Pengguna Tetamu
1 Julai 2023
Hot room // a/c weak and they didn’t seem to care. We stayed at this hotel about a decade ago. It was awesome - clean, fitness center, free parking, great location and good food. Unfortunately, it has NOT aged well. We were given a room that was very hot. The a/c was weak and the hotel made a habit of turning off the entire system with enough regularity that our room was uncomfortably warm. As a result, we did not sleep well any of our nights there. Worse yet, the front desk staff was defensive and unsympathetic in reaction. They accused us of not bringing it up when we had called and stopped by the desk over 8 times in 2 days — and had just spoken to the same guy!!! Another guest also mentioned their room was hot too, so it’s not just us!!! The design in the room also gave you the choice of covering the weak a/c unit with the curtains (and having some shading but even weaker a/c) or the opposite. There was just no winning there!! The breakfast felt more “best western” mediocre than a 4+ star hotel in a great Tuscan town and the fitness center and spa were closed. If you want a comfortable stay in Lucca, look elsewhere.
Terjemah